Privacy Policy

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Privacy Policy

Effective Date: Jan 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Atom Truck Repair LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

 

1. Introduction.

We at Atom Truck Repair LLC. (“AtomTruck”) are committed to respecting your online privacy, and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.

AtomTruck has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home, as well as any other information about that individual.

THIS ONLINE PRIVACY POLICY MAY BE AMENDED BY US AT ANY TIME OR FROM TIME TO TIME, WITHOUT SPECIFIC NOTICE TO YOU. THE LATEST ONLINE PRIVACY POLICY WILL BE POSTED ON THIS WEBSITE (AND APPROPRIATELY DATE-STAMPED), AND YOU SHOULD REVIEW ANY AMENDED ONLINE PRIVACY POLICY PRIOR TO RE-USING THIS WEBSITE. WHETHER OR NOT YOU REVIEW THIS ONLINE PRIVACY POLICY, IN ITS INITIAL OR ANY AMENDED VERSION, YOU WILL BE BOUND BY ITS TERMS.

2. Cookies.

“Cookies” are pieces of data your browser stores on your computer’s hard drive. They enable us to determine when you or someone using your computer returns to our website. Cookies make your visit a more personalized experience by identifying special offers or relationships. Most Web browsers automatically accept cookies but, if you like, you can edit your browser options to block them. However, please note that, if you block the use of cookies, you may experience less than optimal performance of our website.

3. Our Use of Your Personal Information.

If you choose to provide us with your Personal Information, AtomTruck may use that Personal Information as follows:

  1. to identify you;
  2. to establish and maintain a responsible relationship with you;
  3. to otherwise know you, so that AtomTruck can better understand your needs and the products and/or services that you may be in the business of supplying or needing, depending on your circumstances;
  4. to protect you and AtomTruck against error and fraud;
  5. to manage and develop AtomTruck’s businesses and operations; and to comply with legal and regulatory requirements.
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

4. Our Disclosure of Your Personal Information.

If you choose to provide us with your Personal Information, AtomTruck may disclose that Personal Information as follows:

  1. to a third party if said Personal Information was provided through a web site branded by said third party; or
  2. to a third party who requires such information in order to assist AtomTruck in its general administration and/or business operations; or
  3. to a third party who expresses an interest in acquiring some or all of AtomTruck’s business operations; or
  4. to a third party where such disclosure is required or permitted by law.

While AtomTruck does not ‘sell’ or otherwise distribute Personal Information about User Pass Account holders to any third party, AtomTruck, at its discretion, may publish just the Company Names of User Pass Account holders.

AtomTruck, at its discretion, may also disclose to a third party the contact information of some or all of AtomTruck’s listed Vendors if AtomTruck, acting reasonably, is satisfied that such third party will only use that contact information to make a product and/or service offering to those listed Vendors which could be of interest to some or all of them.

In the event that a User Pass Account holder provides AtomTruck with feedback regarding an experience that such holder had with a listed Vendor, AtomTruck may provide some or all of that feedback to that Vendor, but only with the prior express consent of such holder.

5. Retention and Security Safeguards.

If you choose to provide us with your Personal Information, we will:

  1. retain that Information only as long as necessary for the fulfillment of the purposes for which it was provided; and
  2. protect that Information through the use of security safeguards that are appropriate to the sensitivity of that Information.

If you choose to provide us with your Personal Information, you hereby consent to our collection, use, disclosure and retention of that Information for the purposes described in this Online Privacy Policy.

7. Mobile SMS Messaging & Compliance

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply “HELP” for assistance or contact us using the contact info on our website.
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
 

8. Data Security

We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
 

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
 

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at the contact info listed below.
By using our website and services, you consent to this Privacy Policy.

ATTN!! September 1st our shop will be moving to our new location to better serve all your needs:

8101 Statesville Rd, Charlotte, NC 28269